All orders will be despatched via Royal Mail recorded service. A signature will be required upon delivery. We may deliver goods in instalments if the goods are not available at the same time for delivery. Our standard charge for delivery is £2.45. Delivery is free for orders over £30.
We deliver to Western Europe (EU Countries) and Switzerland at a flat rate of £9.95.
We aim to deliver your purchase within 3-5 working days for UK addresses and 7-10days for European addresses. You will be informed of any delay that might arise due to unforeseen circumstances. We are unable to provide information for the actual time of delivery.
Refunds and exchanges
Refunds and exchanges can only be made if we receive the returned items in the original packaging, unworn and in perfect condition, within 14 days from receipt.
Goods are returned to us at your own cost unless they are faulty. We would advise sending items back to us via registered post to ensure we receive them safely as we cannot take responsibility for returns that do not reach us.
Fill in the Refund/Exchange form, included in your package, and return it with your parcel to:
Zac and Ily
60 Fourth Cross Road
Twickenham, TW2 5EP
If you have misplaced the Refund/Exchange form, write on a piece of paper:
Your name and address
The item/s that you are returning
Reason for return
Whether you would like an exchange or a refund
In the event that an item is faulty or damaged, please contact us at firstname.lastname@example.org
Your statutory rights will not be affected.